FAQ’s
- What Windows versions can be used?
- SEDS II and StitchTools are fully compatible with both 64-bit and 32-bit computers running Windows 7 and later versions
- What are the minimum requirements?
- Dual-core or above processors
- 4GB Memory
- Integrated graphics card
- 128GB SSD or 500GB HDD
- Color printer
- Color scanner
- an available USB slot
- “Security Device Not Found” error shown when starting the program?
- Our software came with an USB security dongle. Please make sure that it is securely plugged into an USB slot.
- If you don’t have a security dongle, your copy of the software is probably a pirated copy. Please contact us immediately.
- Re-install the software with the installation CD and Master Key diskette provided when you purchased the software.
- What happens if I lost the security dongle?
- If you lost the security dongle, it means you lost the whole software and we cannot provide any replacement. So please make sure that you take good care of it.
- Can I replace my security dongle if it is damaged?
- Yes for a cost and you have to return the damaged dongle to us.
- How to order?
- For online orders, click here to go to our order page and following the instructions there to complete the order.
- Call us or email us at sales@sewgoodsoftware.com.
- Do you have more pre-digitized fonts?
- Yes, we have over 60 professionally digitized fonts available for purchase. Please click here for more information.
- How to activate a font after I purchase it?
- Under the Tools menu, select “Activate fonts” and input the activation code that was email to you after you complete the purchase.
- When installing the software there is an error, what’s wrong?
- Please follow step by step on the installation note that come with your software package. You should have the installation CD, a Master Key diskette and a security dongle in order to complete the installation. You also need to have a free USB slot.
- I cannot save or print a file with a demo version.
- All demo versions have some functions removed, like output to printer, saving files etc, and we don’t provide any support for our demo versions.
- How soon and how will the order be shipped after I pay?
- We usually will ship out your order with 1 business day after payment is cleared by Fedex 2 day. Special arrangement can be made if required.
- How much does the shipping cost?
- Usually $19 for Fedex 2 day and $29 for Fedex next day in the continental US areas.
- Where can the fonts be used?
- Fonts sold on this site can be used in SEDS II, StitchTools and StitchTools Lettering 2.0.
- Can I purchase StitchTools’ optional features later?
- Yes you can.
Download Updates
The following latest updates are available for download. You will be prompt for a password. If you don’t have them yet please contact us.
Email Support
If you are unable to find the answer to your question in the FAQ section, please feel free to email us at support@sewgoodsoftware.com. We will respond to your inquiries as promptly as possible.