General

• What Windows versions can be used?

  • SEDS II and StitchTools are compatible with Windows 7, Vista, XP and 2000, 64 and 32 Bit Computers

• What are the minimum requirements?

  • Pentium III 300Mhz or compatible and above

  • 128M RAM

  • 1024x768x256 colors display card

  • 2G hard drive

  • 3.5" floppy drive

  • Color printer

  • Color scanner

  • a free USB slot

• "Security Device Not Found" error shown when starting the program?

  • Our software came with an USB security dongle. Please make sure that it is securely plugged into an USB slot.

  • If you don't have a security dongle, your copy of the software is probably a pirated copy. Please contact us immediately.

  • Re-install the software with the installation CD and Master Key diskette provided when you purchased the software.

• What happens if I lost the security dongle?

  • If you lost the security dongle, it means you lost the whole software and we cannot provide any replacement. So please make sure that you take good care of it.

• Can I replace my security dongle if it is damaged?

  • Yes for a cost and you have to return the damaged dongle to us.

• How to order?

  • For online orders, click here to go to our order page and following the instructions there to complete the order.

  • Call us or email us at sales@sewgoodsoftware.com.

• Do you have more pre-digitized fonts?

  • Yes, we have over 60 professionally digitized fonts available for purchase. Please click here for more information.

• How to activate a font after I purchase it?

  • Under the Tools menu, select "Activate fonts" and input the activation code that was email to you after you complete the purchase.

• When installing the software there is an error, what's wrong?

  • Please follow step by step on the installation note that come with your software package. You should have the installation CD, a Master Key diskette and a security dongle in order to complete the installation. You also need to have a free USB slot.

• I cannot save or print a file with a demo version.

  • All demo versions have some functions removed, like output to printer, saving files etc, and we don't provide any support for our demo versions.

• How soon and how will the order be shipped after I pay?

  • We usually will ship out your order with 1 business day after payment is cleared by Fedex 2 day. Special arrangement can be made if required.

• How much does the shipping cost?

  • Usually $19 for Fedex 2 day and $29 for Fedex next day in the continental US areas.

• Where can the fonts be used?

  • Fonts sold on this site can be used in SEDS II, StitchTools and StitchTools Lettering 2.0.

For StitchTools

• Can I upgrade from one level to another?

  • Yes you just need to pay the difference.

• Can I purchase an optional feature later?

  • Yes you can.

Download Updates

The following latest updates are available for download. You will be prompt for an user name and a password. If you don't have them yet please contact us.

• StitchTools Lettering 3.3

• StitchTools Lettering Plus 3.3

• SEDS II Achiever 3.3

• SEDS II Anchor 3.3

If you cannot find the answer to your question in the FAQ's section, please email us at support@sewgoodsoftware.com. We will answer your questions as soon as possible.